Staff Software Systems Engineer

Summary

Join ServiceNow's Mail & Messaging team as a Staff Systems Engineer and build robust, scalable systems and services. This role requires advanced Python development skills and experience with Linux-based services. You will architect, develop, and maintain backend systems, design APIs, and collaborate with cross-functional teams. Troubleshooting complex issues and contributing to automation are key responsibilities. The position requires a minimum of 8 years of related experience and a Bachelor's degree (or equivalent). Passing a ServiceNow background screening is mandatory, and only US citizens, naturalized citizens, or permanent residents will be considered.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
• Strong experience with Linux and Linux-based services running at scale
• Advanced proficiency in Python, with the ability to design and implement complex systems
• Strong understanding of distributed systems, networking, and system performance
• Excellent problem-solving and debugging skills
• Strong communication and collaboration skills

Responsibilities

• Architect, develop, and maintain backend systems and services supporting Mail & Messaging infrastructure
• Write production-grade code in Python (or JavaScript, Java, or Go) to support scalable, high-performance systems
• Design and implement APIs, service integrations, and backend logic for mail-related services
• Collaborate with cross-functional teams to ensure system reliability, scalability, and maintainability
• Troubleshoot and resolve complex issues across the stack—from infrastructure to application logic
• Participate in code reviews, design discussions, and architectural planning
• Contribute to automation and configuration management using tools like Ansible or Puppet
• Build orchestration workflows by leveraging features of the ServiceNow platform
• Support containerized deployments and CI/CD pipelines

Preferred Qualifications

• Experience with cloud platforms (e.g., AWS, GCP, Azure)
• Knowledge of security best practices in systems and application development
• Experience with CI/CD pipelines and DevOps practices
• Experience with mail systems is highly desirable
• Experience with configuration management tools such as Ansible or Puppet is a plus
• Familiarity with containerization technologies (e.g., Docker, Kubernetes) is a plus

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs