Staff Systems Engineer, Cloud Infrastructure

Summary

Join ServiceNow's Cloud Infrastructure Systems Engineering team as a skilled Systems Engineer to architect and build the server infrastructure and core services for our SaaS platform. This role, available in Kirkland, WA, San Diego, CA, or remote locations, involves supporting and developing software-defined infrastructure, build systems, and automation tools. You will research and implement new technologies, collaborate with peer teams, and leverage ServiceNow's platform. The ideal candidate possesses 6+ years of relevant experience and strong skills in Linux-based systems, virtualization, coding, and infrastructure concepts. ServiceNow offers competitive compensation, benefits including health plans, 401(k), ESPP, and flexible time away, and a commitment to inclusivity.

Requirements

• 6+ years of relevant experience
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others’ knowledge. To succeed you will need to investigate and discover on your own, being self-driven and accountable
• Is very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Puppet, Ansible, PowerShell, etc
• Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, Google Cloud, etc
• Is comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby
• Has a working understanding of related infrastructure concepts such as IP networking, block, and file storage, load-balancers, etc
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc
• Is an excellent oral and written communicator
• Has experience working with Agile software development methodologies (Previous SPRINT/SCRUM experience)
• Has integrity, and honesty and can uphold ServiceNow’s values

Responsibilities

• Support, develop, and maintain software-defined declarative infrastructure, at scale
• Support build systems, web services, and automation tools that are thoroughly specified, documented, and testable
• Support, review, build orchestration workflows by leveraging features of the ServiceNow platform
• Research and implement new open-source and commercial tools, technologies, and methodologies
• Collaborate with peer teams who have built world-class networking and orchestration solutions

Preferred Qualifications

• Full time software development experience
• Public cloud experience running production services at scale: (Azure, AWS, GCP, etc.)
• Public cloud experience with on-prem to Hybrid or full Public Cloud native migrations which include: Scoping/planning performance characteristics in the migration to Public Cloud infrastructures (IaaS or IaC)
• Extensive experience with performance monitoring, performance troubleshooting, and performance reporting of Public Cloud services & infrastructure
• Public cloud performance bottleneck troubleshooting, debug experience with control plane issues related to the performance of services or infrastructure running in the Public Cloud (Azure, AWS, GCP, etc.)
• Relevant Azure, AWS or GCP certifications
• Deep experience with Terraform (any provider, but especially Azure)
• GCS-23

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs (subject to eligibility requirements)
• For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits