Staff Technical Account Manager

Summary

Join Illumio, a leader in Zero Trust segmentation, as a Technical Account Manager (TAM). As a TAM, you will build and maintain post-sales relationships with strategic customers, ensuring they achieve their Zero Trust goals using Illumio's solutions. You will provide technical guidance, address business and technical issues, and expand platform adoption within accounts. This role requires strong communication, technical expertise in cybersecurity, and experience deploying enterprise security solutions. The position is 100% remote in the United States, but requires approximately 30% travel for customer visits. Illumio offers a competitive salary and a wide range of benefits.

Requirements

• Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
• A solid technical background in advanced security (preferably with technical certifications)
• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with security practitioners, architects and executives
• Experience deploying enterprise security solutions
• Fast learner with the ability to explain complex technical concepts to a variety of audiences
• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels
• Be effective working independently and in a team setting
• 5-10 years of experience supporting SaaS enterprise software

Responsibilities

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results
• Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives
• Lead and drive challenging requests across simultaneous client engagements
• Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements
• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions
• Perform health checks, document findings, and provide best-practice recommendations
• Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion
• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience
• Collect metrics and develop reports that illustrate project health and progress

Preferred Qualifications

• Bachelor’s degree in engineering or science
• Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors
• Experience with integrating heterogeneous security environments
• Familiarity with SIEM and SOAR in enterprise customer environments
• Strong organizational skills with the ability to handle multiple client

Benefits

• Medical, Dental, Vision Coverage
• Health and Dependent Savings Accounts
• Life and Disability Programs
• Paid Parental Leave
• Voluntary Benefit Programs
• Company Sponsored Wellness Program
• Wellness Reimbursement Program
• Retirement Savings
• Equity Opportunities
• Paid time off and Paid Holidays
• Employee Incentive Program