Staff Technical Program Manager

Summary

Join Airbnb's Aircover/Insurance team as a Staff Technical Program Manager (TPM)! Lead complex projects and programs across multiple teams, focusing on system design, engineering trade-offs, and feasibility assessments. Collaborate with engineering teams to ensure successful development and implementation of technical solutions. You will manage project schedules, identify risks, and facilitate trade-off discussions. This role requires strong technical expertise, excellent communication skills, and the ability to manage cross-functional programs. The position is US-Remote Eligible with occasional office work. Competitive salary and benefits are offered.

Requirements

• 9+ years of experience as a Technical Program Manager
• 9+ years of industry experience in technical program management, engineering, or related fields
• Proven success working with product engineering teams, focusing on end-user products and experimentation
• Demonstrated experience partnering with platform engineering teams, with expertise in distributed systems and backend infrastructure
• Strong understanding of experiment-driven development, scalable backend architectures, and data-driven decision-making
• Highly analytical with the ability to synthesize complex information into actionable insights
• Exceptional verbal and written communication skills, with the ability to engage confidently with executives, tailoring content to the right level of detail and strategic context
• Demonstrated ability to manage complex, cross-functional programs across technical and business teams, resolving ambiguity and driving results
• Proficiency with task management tools such as Jira, Asana, and Airtable
• Proven ability to influence and motivate stakeholders across all levels of an organization

Responsibilities

• Drive the technical delivery of programs, focusing on system design, engineering trade-offs, and feasibility assessments
• Collaborate closely with engineering teams to ensure the successful development and implementation of technical solutions
• Identify and mitigate technical risks that could impact program delivery timelines or quality
• Understand the underlying technical architecture and contribute to decisions on system design, scalability, and reliability
• Ensure technical KPIs and SLAs are consistently met for the programs you manage
• Develop and own technical roadmaps in collaboration with engineering teams
• Bridge the gap between technical and non-technical stakeholders, ensuring technical nuances are well-communicated
• Create detailed technical schedules and ensure engineering milestones are met
• Act as the technical escalation point for program-related issues, driving resolution promptly
• Drive accountability and ownership in a fast-paced environment
• Ensure alignment on staffing, priorities, and technical dependencies through structured planning processes
• Provide visibility into key performance indicators, risks, and opportunities to leadership
• Increase team productivity by identifying and removing obstacles while keeping processes lean

Preferred Qualifications

Experience with regulated technology products, such as digital-native insurance platforms and digital payments, is highly desirable

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits