Staff UX/Product Researcher

Summary

Join Pleo's Research Team as a Staff UX/Product Researcher for a 6-month maternity cover (with potential for a permanent role) to shape the future of Pleo's product direction. Guide product leadership and teams toward solving the right problems, influence prioritization of future opportunities, and support validation efforts. Partner closely with product leadership to explore future strategic opportunities. The role involves investigating future bets, bringing the customer's voice to strategic conversations, ensuring cross-functional alignment around user needs, and supporting the growth of the research and design community. This position requires a strong background in product/UX research and experience working in fast-paced environments. Pleo offers various benefits, including a Pleo card, catered lunches or a lunch allowance, comprehensive private healthcare, paid time off, hybrid/remote work options, additional holiday purchase options, mental health support, access to LinkedIn Learning, and paid parental leave.

Requirements

• Ideally 5-7 years of in-house Product/UX Research experience, especially in Product/SaaS environments
• You know how to meaningfully insert research across the product development lifecycle and thrive in fast-paced, iterative environments
• You work autonomously to turn business questions into focused research efforts, aligning with product and business goals
• You work confidently across multiple types of qualitative and quantitative data sources with a strong ability to combine insights from both to drive evidence-based decisions
• Leverages multiple data sources to generate holistic market & customer understanding
• Turns complex insights into clear, actionable narratives that resonate with diverse audiences
• Strong at stakeholder management, at aligning diverse perspectives, building buy-in, and ensuring research drives a shared understanding and informed decisions
• Confident and skilled at designing and facilitating workshops which for example aims to translate research insights into clear, actionable ways forward
• You are a confident and compelling communicator, able to effectively share research insights with both small teams and larger audiences
• Builds research systems that scale, from utilising tools and repositories to onboarding and upskilling frameworks
• Familiar with research tooling, participant recruitment, data management, and ethical standards and how to streamline them at scale

Responsibilities

• Investigate & explore future bets and provide data-driven insights to drive meaningful investment decisions
• Bring the voice of the customer to strategic conversations, directly impacting future roadmaps, investment decisions, and domain priorities
• Provide clarity and conviction in understanding our target audience's deeper rooted needs, pains, opportunities, and risks
• Ensure cross-functional alignment around user needs by partnering across Product, Design, and Engineering to ensure shared understanding and alignment on what matters most to users
• Help the domain to establish frameworks and rituals that enable teams to independently run high-quality research with confidence and consistency
• Supports the growth of the broader research and design community by mentoring others and embedding best practices across teams
• Ensure customer understanding is measurable and improving. Help us implement key metrics indicating increased organizational knowledge of customers, improved product-market fit, and higher user satisfaction

Preferred Qualifications

Agency experience is welcome if paired with experience working closely with product teams

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office 🍜
• Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
• We offer 25 days of holiday + your public holidays
• For our Team, we offer both hybrid and fully remote working options
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We use MyndUp to give our employees access to free mental health and well-being support with great success so far  ❤️‍🩹
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶