Senior Manager, UX

Summary

Join ActBlue as a Senior UX Manager to lead and mentor a team of UX designers, setting the strategic direction for user experience across complex initiatives. You will oversee end-to-end design efforts, collaborating with various teams to deliver user-centered products. This role involves shaping user journeys, driving design excellence, and aligning with business goals. You will champion research-driven design, establish design principles, and lead design planning for complex user journeys. The position requires strong communication and stakeholder influence skills, along with the ability to navigate ambiguity and lead a team through change. ActBlue offers a full-time, remote, salaried position with excellent benefits.

Requirements

• 8+ years of experience in UX/product design, with at least 2+ years leading and mentoring other designers in a fast-paced, cross-functional product environment with direct product design experience, not only visual design
• Deep experience mentoring leaders and supporting UX managers and senior team members
• Demonstrated ability to drive user-centered design strategy across complex product ecosystems, balancing business objectives with user needs
• Strong systems thinking and experience shaping cohesive experiences across multiple touchpoints and product surfaces
• Expertise in establishing and scaling design processes, quality standards, and reusable patterns within growing product organizations and being a champion for the practice of UX design and raising the profile of the team internally and externally
• Hands-on experience implementing comprehensive design systems, balancing consistency, flexibility, and efficiency
• Skilled communicator and storyteller with the ability to influence stakeholders and advocate for design excellence at multiple levels of the organization through strong case study presentation skills
• Extreme comfort with leading a team through uncertainty and ambiguity and setting teams up for maximum success in the face of frequent change
• Has a high level of skill in managing UX teams to strategy-aligned outcomes and can be a strong internal champion for strategic imperatives as established primarily by our CEO and executive leadership team

Responsibilities

• Provide leadership and mentorship to UX designers, fostering a culture of design excellence, collaboration, and innovation
• Guide your team through changes and uncertainties while keeping them motivated and aligned
• Define and communicate a cohesive design strategy that aligns with company objectives, ensuring a seamless and consistent user experience across an interconnected suite of products
• Maintain strong cross-functional partnerships with Product, Engineering, Customer Success, and Marketing leaders to align UX strategy with business goals and user needs
• Champion research-driven design practices, ensuring that insights and data are meaningfully integrated into product decisions and design iterations at every stage of development
• Establish and uphold scalable design principles, processes, and standards to drive consistency and quality across all product experiences
• Lead design planning and execution for complex, cross-product user journeys, offering hands-on guidance to designers navigating ambiguity and high-impact problem spaces
• Facilitate strategic design reviews and critiques, promoting a feedback-rich culture
• Steer the evolution and governance of the Design System, ensuring it remains robust, scalable, and consistently implemented across the product landscape
• Advocate for UX at the senior leadership level, communicating the value and impact of user-centered design while influencing broader business and product strategy

Benefits

• Flexible work schedules and an unlimited time-off policy
• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out-of-pocket expenses and fully-paid short- and long-term disability
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
• Dependent and health care flexible spending account options
• Employee Assistance Program (EAP) benefits for employees
• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times