Strategic Account Executive

Summary

Join Twilio as a Strategic Account Executive to lead relationships with growth and mid-market Communications platform customers. You will be responsible for protecting and growing Twilio’s communications business, driving analytical and consultative sales cycles with large-scale, global customers. This highly cross-functional role requires building partnerships across various teams. You will manage and expand important customer accounts, develop account strategies to deliver strong revenue results, and identify new revenue opportunities. The role also involves forecasting, achieving goals, presenting to executive management, and maintaining a sales pipeline using Salesforce. Success depends on deep discovery, understanding customer needs, and effective internal advocacy. Staying current with industry changes and sharing best practices is also crucial.

Requirements

• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales
• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers
• Accountable for relationship management, cross sells, upsells and solutions consulting
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated track record of managing business forecasts and financial models
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers
• Excellent verbal and written communication skills
• Bachelor’s Degree or equivalent years of experience

Responsibilities

• Manage and expand some of our most important Regulated Verticals customer accounts
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
• Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices

Preferred Qualifications

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments
• Software, SaaS, CPaas or PaaS selling experience

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Commissions