Strategic Account Manager

Summary

Join DataDome's Account Management team in NYC as an Account Manager, contributing to customer retention, expansion, and long-term value. You will manage a portfolio of high-impact accounts, ensuring customer success with DataDome's solution. Key responsibilities include driving customer experience, securing contract renewals, promoting expansion opportunities, and collaborating with Technical Account Managers. The ideal candidate possesses 5+ years of experience in a client-facing role, proven negotiation skills, and a track record of exceeding retention rates in a B2B SaaS environment. DataDome offers a flexible work environment, comprehensive health benefits, professional development opportunities, and a supportive team culture.

Requirements

• At least 5+ years in a business oriented and client facing position such as Account Management or Customer Success Management roles
• Proven experience handling complex negotiations
• Track record in achieving gross retention rate and exceeding net retention rate
• Previous experience in a B2B SaaS environment is mandatory
• Experience working with technical / corporate IT personas
• Bachelor’s Degree or equivalent experience

Responsibilities

• Ensure our Customers achieve their objectives with The DataDome solution
• Drive the best customer experience as a trusted advisor throughout the Customer lifecycle
• Secure 100% of contracts’ renewals
• Trigger satisfaction to promote expansion opportunities
• Expand customers’ revenue through additional products and services
• Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection
• Guide your customers through each step of DataDome's customer journey: trigger the right next steps to achieve value faster and align adoption with their internal goals and KPIs
• Build a solid base of referenceable users from your accounts and turn them into promoters and DataDome ambassadors
• Cultivate champions and engage them in co-writing customer stories, speaker engagements and sharing feedback and experience on peer to peer review sites (eg G2.com )
• Collaborate with Technical Account Managers to assess maturity of adoption, uncover blockers, and implement tailored action plans to increase platform utilization
• Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed
• Own the full renewal motion from discovery to negotiation and close—ensuring timely signatures and identifying upsell levers based on tangible customer value
• Own the full renewal and expansion motion—from discovery to negotiation and close—driving timely renewals and identifying upsell and cross-sell opportunities that deliver clear, added value to the customer

Benefits

• Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace
• Monthly allowance of 50 dollars for people who regularly (hybrid work set-up) come to the office in NYC (at least 10 days per month)
• Health Benefits : We offer medical, dental, & vision insurance options to keep you feeling your best
• A $100 annual allowance is provided for a leisure activity of your choice in Sports
• Professional Development : #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager
• Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• Parent Care : Gifts & care packages to celebrate growing families
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays
• 401 K eligibility + matching