Strategic Customer Success Manager

Summary

Join Monte Carlo's growing Customer Success team as a Strategic Customer Success Manager and lead the relationship with key enterprise clients. You will manage the entire client journey, from onboarding to value realization, partnering with Account Executives to build growth strategies and secure renewals. Effectively communicate business value to client executives, establish clear business goals, and leverage your Monte Carlo product expertise to drive adoption. You will identify and develop relationships with key client executives and proactively monitor account health. This fully remote role, based in London, UK, requires managing complex projects and navigating enterprise political dynamics. Monte Carlo is committed to customer success and offers a supportive and inclusive work environment.

Requirements

• 5+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (strong experience with large clients with over 10k employees)
• Demonstrated track record in an early-stage company or highly ambiguous environment
• Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics
• Ability to prioritize complex and competing objectives

Responsibilities

• Lead and manage the entire client journey from onboarding to adoption and value realization
• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
• Effectively communicate business value to client executives through strategic reviews and insights
• Partner with customers to establish clear business goals, timelines, priorities, and success metrics
• Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo
• Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo
• Project manage the customer journey using internal and external resources as needed

Preferred Qualifications

Delivering success for data products/solutions is highly preferred