Strategic Customer Success Manager

Summary

Join Moveworks as a Strategic Customer Success Manager and become a central figure in shaping the company's product and customer value. You will be the primary contact for major organizations, guiding them in implementing machine learning-based assistants. Partner with clients to maximize platform value and contribute to product evolution. This role involves collaborating with cross-functional teams, driving customer adoption and growth, and identifying transformational goals. You will adapt to product changes, gather customer feedback, and help shape the product roadmap. The position requires strong communication, problem-solving, and relationship-building skills.

Requirements

• You have 5+ years of account management, implementation, sales, or consulting experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience
• You have experience supporting deployments with 100k+ employee organizations
• You are process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives
• You are diplomatic, have tact, and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10% of the time

Responsibilities

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement, and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

Preferred Qualifications

Prior experience working in a remote capacity is highly desired

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits
• Commissions or bonus plans