Strategic Customer Success Manager

Summary

Join Samsara's Strategic Customer Success team as a Strategic Customer Success Manager and play a pivotal role in driving customer value for our largest and most complex clients. You will act as a strategic consultant, collaborating closely with customers to understand their challenges and leverage Samsara's IoT platform to achieve measurable outcomes. This cross-functional role involves working with Sales, Support, Sales Engineering, and Product teams to ensure long-term customer success. You will develop success plans, conduct workshops, and facilitate executive business reviews. The ideal candidate possesses 8+ years of experience in senior Customer Success, account management, or strategic consulting, a Bachelor's degree, and strong communication and problem-solving skills. This role offers the opportunity to impact critical industries, build strong relationships, and shape your career within a rapidly growing company.

Requirements

• 8+ years of professional work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles
• Bachelors’ degree from a 4-year accredited university
• Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions
• Experience supporting or working with technical products and solutions
• Proven track record of building trust, effective communication, and driving change with stakeholders at all levels

Responsibilities

• Drive customer success by ensuring our clients enhance the safety, efficiency, and sustainability of their operations with our IoT platform
• Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization
• Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests
• Facilitate executive business reviews to align on goals and celebrate successes with customers and Samsara leadership
• Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize the value of Samsara products
• Develop a deep understanding of the Samsara platform's capabilities and effectively communicate them to diverse businesses across various industries
• Partner with cross-functional teams to address customer requests and drive progress on customer initiatives
• Serve as a mentor to the wider Customer Success team, championing Samsara’s cultural principles
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Additional education; MBA, Masters’ degree, PMP, etc
• Experience serving and supporting large-scale business solutions at Fortune 500- companies
• Strong bias for action, the ability to think big, with insistence on high standards
• Thrives in an unstructured, fast-paced, and change-heavy environment

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund