Customer Success Manager

Summary

Join dLocal, a global payments company, and become a Customer Success Manager based in Madrid or Barcelona. You will build strong relationships with clients, gather customer feedback, and collaborate with internal teams. This role requires strong communication and problem-solving skills, along with experience in customer success management and the payments industry. dLocal offers a flexible, remote-first work environment with various benefits, including flexible schedules, a referral bonus program, learning and development opportunities, language classes, and a social budget. The ideal candidate will have 5+ years of experience in customer success management, fluency in Spanish and English, and advanced Excel skills. Experience in project management and the payments industry is a significant advantage.

Requirements

• 5 years in Customer Success Management
• Fluent in written and verbal Spanish is a must
• Fluent in written and verbal English is a must
• Customer Success experience (B2B preferred)
• Advanced Excel Skills
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
• Team spirit and proactive behavior

Responsibilities

• Working with both our internal teams as well as clients
• Provide “voice of customer feedback” to internal dLocal teams
• Develop effective long-term key customer relationships
• Collaborate with customers to better understand their goals and ambitions
• Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals
• Develop Customer Success methodologies and own team initiatives that improve productivity
• Interact and work together with the different areas of the company

Preferred Qualifications

Experience in payments - Huge advantage

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!