Strategic Enterprise Client Partner

Summary

Join Bloomreach as a Strategic Enterprise Client Partner and leverage your commercial acumen and strategic thinking to build trust, unlock valuable insights, and guide high-value clients towards success. This role demands a deep understanding of client businesses, industry trends, and the ability to craft plans using Bloomreach's capabilities. You will own key account relationships, ensuring growth and retention, and collaborate with internal teams for seamless customer outcomes. The position requires 7+ years of experience in account management, customer success, sales, or consulting with large enterprise clients. Bloomreach offers a flexible, virtual-first work environment with various benefits, including personal development opportunities, wellness programs, and extended parental leave.

Requirements

• 7+ years of experience in Account Management, Customer Success, Sales, or Consulting leading large enterprise customers
• Strong understanding of account planning, leveraging ecosystems, and building relationships with C-level and senior executives
• Proven ability to retain long-term accounts while driving incremental growth

Responsibilities

• Access and Influence Decision-Makers: Give key decision-makers a reason to engage with us and use that access to ensure Bloomreach is a core component of their future plans
• Understand Client Business in Detail: Develop a deep understanding of the customer’s structure, performance, market conditions, opportunities, and risks
• Serve as an Industry Thought Leader: Articulate “what’s next” in the customer’s industry and craft a plan to help them achieve it using Bloomreach
• Go Beyond Technology: Support the customer in establishing new structures and ways of working that enable them to fully leverage Bloomreach’s capabilities
• Retention and Growth Focus: Recognise competitive risks associated with long-term accounts and prioritize retention activities while identifying and unlocking growth opportunities
• Own Key Account Relationships: Take full ownership of a portfolio of key existing accounts, ensuring sustained growth, strong retention, and successful renewals
• Contract Renewal & Negotiation: Ensure timely renegotiations of contracts during renewal periods, securing favorable terms that align with both client needs and business objectives
• Collaborate Internally: Partner with teams across Customer Success, Technical Services, Business Services, and Support to deliver seamless customer outcomes

Benefits

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication
• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!