Strategic Solution Engineer

Summary

Join Contentful as a Senior Sales Engineer and play a critical role in helping customers understand the role of content in a modern digital landscape. You will work closely with an Account Executive, participating in all phases of the sales cycle, from technical discovery to proofs of concept. This role involves building relationships with customer stakeholders, acting as a trusted advisor, and helping them navigate the digital marketing technology landscape. You will work with Global 500 organizations, focusing on relationship building, advisory services, and articulating the value of Contentful's solutions. This dynamic role offers opportunities for impact, influence, career growth, and working within a positive company culture. The position includes an immersive onboarding experience and opportunities for professional development.

Requirements

• A Bachelor’s and/or Master’s degree in a comparable field, or equivalent experience
• Excellent English communication skills, both verbal and written
• Willingness to travel (up to 50%)
• The desire to work in a fast-paced environment, across multiple opportunities and teams
• 3-5 years of sales engineering experience, selling cloud solutions to Marketing, IT, and Development Audiences. Of this experience, at least 2 years of experience selling to Large Enterprise organizations, preferably Fortune 500
• An individual who understands the Digital Marketing function, the KPIs used to measure success within Marketing, and how content powers a Marketing strategy
• Strong presentation skills that demonstrate the ability to clearly and empathetically convey business and technical experience to our varying personas that are both marketing-focused and technical-focused
• A high degree of emotional intelligence to help navigate meetings with multiple customer stakeholders with varying degrees of engagement and influence
• Intellectual curiosity for how technology drives change and how that transfers into business value

Responsibilities

• Work with a single Account Executive in lock-step through key phases of the sales cycle including technical discovery, product presentations, collaborative solution design sessions, interactive trials, proofs of concept, and more
• Build relationships with customer stakeholders to understand their needs and become a trusted advisor to help them navigate the ever-shifting landscape of digital marketing technology and trends
• Your focus will be part relationship building with technical audiences, part advisory on how our solution fits into a customer’s broader marketing technical tech stack, and part value-focused in helping an organization articulate the potential value they can unlock with our solution
• Dive into an immersive onboarding experience that will help you learn the Contentful value propositions, personas, products, MACH and composable solutions, partner ecosystem, and more
• Become proficient in the Contentful Demo presentation framework
• Leverage your knowledge of the Content Management competitive landscape - both current and legacy platforms - and complimentary stack solutions
• Create deep relationships across the business: sales, marketing, product, partnerships, and others
• Make an impact on sales revenue by co-piloting sales opportunities along with your Account Executives
• Seek to understand customers’ short-term and long-term digital objectives, and how Contentful enables their vision both as the driving force of their stack, or as a “good neighbor” to their other platforms
• Act as a trusted advisor to clients, developing partnerships with the technical audience, offering strategic guidance in architecture plans, and articulating value back to business stakeholders
• Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value-based product demonstrations and proofs of concept
• Assist with the completion of RFIs, RFPs, and Security questionnaires and liaison with other departments to drive finalization
• Relay product feedback from customers and implementation partners to Product Management, Marketing and Sales
• Be a thought leader in Sales Engineering and provide mentorship to other Sales Engineers newer in their careers
• Travel onsite with customers when necessary
• Work on exciting internal projects that impact how the Sales Engineering team works and grows

Preferred Qualifications

• 1-3 years designing and delivering digital experiences and/or frontend development (with React, node, NextJS, etc.)
• Experience working with a Content Management Platform or similar technology (MarTech)
• Prior experience with solution selling methodologies and/or value-based selling techniques
• Understanding the core concepts of MACH products and Composable architectures and how they relate to Contentful’s product and market position

Benefits

• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• We value Work-Life balance and You Time ! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best