Remote Strategist - Restaurants

Summary

Join Paytronix as a Client Management Specialist and be responsible for developing and delivering plans for restaurant clients, analyzing data to drive business results, and creating self-service tools. You'll work with clients to understand their needs, develop customized dashboards and reporting, and provide advice on how to improve their loyalty programs.

Requirements

• Excellent analytical and problem solving skills
• Excellent communication skills, including the ability to deliver compelling, insightful presentations to our clients’ senior leaders
• Excellent ability to translate business problems into executable analyses
• A passion for data and analytics

Responsibilities

• Onboarding new clients and helping them successfully launch their loyalty programs
• Working with new clients to understand their specific needs, to coach them on what metrics matter, and to develop customized dashboards and reporting
• Developing an account plan to determine the work we will do for the client, the marketing campaigns they will run, the goals we will aim for, etc
• Conducting regular conference calls and in-person meetings to present your findings on a range of topics, and providing advice on how the client can improve its program
• Helping your client’s loyalty programs, through a diverse set of activities including
• Benchmarking KPIs against similar programs
• Developing customized guest segmentation strategies, and developing programs tailored to each segment to drive guest and program value
• Analyzing the effectiveness of promotional activity
• Designing / measuring / improving CRM programs
• Measuring the lifetime value of a customer, and understanding and explaining how this changes over time
• Designing tools to detect fraud, and coaching the client on how to use those tools
• Using detailed transactional data to make targeted promotion recommendations, and to build predictive models to identify the highest potential customers
• Coordinating with internal teams to execute analyses, and to develop the tools required to address your clients’ needs
• Manage client escalations
• Traveling less than 5% domestically

Benefits

• Retirement: Paytronix allows employees to contribute to their 401k through Fidelity with an additional annual flat rate company contribution
• Medical: Paytronix offers medical and dental benefits through Blue Cross Blue Shield, and vision insurance through EyeMed. Paytronix pays 75% of the premium for each of these benefits
• Personal: Employees that are expecting receive a generous Parental Leave offering
• Employee Betterment: Paytronix offers an Employee Assistance Program, Tuition Reimbursement, and free LinkedIn Learning membership