Student Advisor Team Leader

Summary

Join OES, a values-led organization passionate about enhancing lives through education, as a Team Leader. Lead and motivate your team to achieve strategic business goals, promoting excellent customer service and ensuring a high-level student experience in the online environment. This role significantly focuses on people leadership, managing a large team supporting students. You will need excellent communication skills and the ability to make proactive business decisions. The position offers a hybrid work approach, combining in-office and remote work options, along with various perks and growth opportunities. OES fosters a collaborative environment where creativity and innovation are valued.

Requirements

• Extensive experience and demonstrated ability to lead, support and provide feedback to enhance and develop a team in an evolving environment
• A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive to customer needs
• Demonstrated ability to positively contribute to the development of a culture that maximises employee and student engagement
• Excellent written communication skills and an eye for detail
• Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving
• High-level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs
• Completion of a degree with subsequent relevant work experience or an equivalent combination or relevant experience and/or education and training

Responsibilities

• Lead and motivate your team to deliver on the strategic goals of the business
• Promote and lead a culture of excellent customer service, ensuring students are provided the highest level of student experience in the online environment
• Make proactive business decisions to impact a large, fast paced team

Benefits

• This role will allow you to gain exposure to many growth and development opportunities
• OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!)
• Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks