Student Experience Associate

Summary

Join General Assembly as a Student Experience Representative to drive a positive learning experience for students and streamline onboarding processes. This is a one-year contract role that requires strong organizational skills, excellent communication abilities, and fluency in English and Arabic.

Requirements

• At least 2 years of work experience in a customer service role
• Highly organized
• Great written and verbal communication skills
• Tech and system savvy; familiar with Google Suite
• Strong interpersonal skills for handling difficult conversations
• Fluency in English & Arabic

Responsibilities

• Building and managing Student Experience strategy and acting as the SE representative for your campus
• Owning and iterating upon current student onboarding (welcome email, course trackers, Slack, Github Enterprise, etc)
• Collect student data pre-course and share results with the Instructor Management team
• Cultivate meaningful, honest relationships with each cohort or program
• Develop a deep understanding of all GA Education Product lines
• Help facilitate student orientation, including scheduling and sending event reminders
• Offboard students by sending certificates of completion to graduated students
• Observe instruction and provide coaching to students, address issues and support continuous growth of classroom culture
• Support with instructor hiring, and management-related processes