Student Success Agent

Summary

Join Lingoda as a Student Success Agent/Exam Coordinator and support international nurses in their professional recognition journey in Germany. You will play a crucial role in coordinating language exams, ensuring excellent service for all stakeholders. This position involves coordinating exams via email, phone, and virtual meetings, communicating with various stakeholders, monitoring participant progress, providing administrative support, and maintaining participant databases. The ideal candidate possesses a completed degree or commercial training, experience in customer service or project management, and strong organizational skills. Lingoda offers a supportive work environment, flexible work arrangements, and various benefits.

Requirements

• Successfully completed studies or commercial training, preferably with 2 years of work experience in customer service, project management, or the DaF (German as a Foreign Language) field
• Essential online affinity (G-Suite, Zoom, Teams, Slack, Hubspot, CRM systems, and more)
• Conscientious and precise work and quick comprehension
• Ability to work both in a team and independently, with a high degree of initiative
• Strong organizational talent, maintaining an overview even in stressful situations and knowing how to prioritize correctly
• Flexibility towards customers and processes
• Fluent German (C2 in spoken and written form) and good English skills
• Communication-oriented working style

Responsibilities

• Coordinate and plan language exams via email, phone, and virtual meeting rooms (Zoom)
• Communicate with various stakeholders, both external (relevant examination centers, customers: healthcare facilities, course participants) and internal (cross-team)
• Monitor the progress and suitability for examination of participants
• Provide administrative support for exam planning
• Continuously maintain and manage participant documents in the database

Preferred Qualifications

Ideally, you have initial experience in coordinating DaF language exams

Benefits

• Approachable managers and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who always enjoy networking + budgets for team-building events!
• An integrative environment with great team spirit and passion for languages
• A well-structured and exciting onboarding process that sets you on the path to success!
• The possibility of working from home or in the office in the heart of Berlin
• Education fund, because we want our employees to grow
• Free access to our language courses
• Programs for mental health
• Company social benefits and pension funds
• 28 vacation days per year
• Free snacks and drinks in the office
• The necessary modern hardware for your work (e.g., for freelancers)
• Flexible working hours