Student Success Facilitator

Summary

Join the African Leadership University (ALU) as a Student Success Facilitator and contribute to the success of our English Immersion/Enhancement Program. You will facilitate program sessions, mentor students, and support their language acquisition journey. This role involves working closely with the Student Success Team, managing program deliverables on the LMS, and ensuring a high-quality learning experience. The position is remote/in-person, with payment based on hours worked during each program cohort. There will be breaks between program cohorts with no work or compensation expected during those periods. The facilitator will also be responsible for collecting, analyzing, and documenting student data.

Requirements

• A minimum of a bachelor's degree from an accredited institution of higher education
• Internship and/or experience teaching English as a Second/Foreign language (Eg. TEFL; ESL)
• Proven high level of English proficiency
• No history of behavioural incidents or breach of academic integrity
• Experience in English language instruction
• Excellent time management
• Strong commitment to equity, diversity and inclusion
• Ability to navigate uncertainty and ambiguity, and the confidence to adopt an experimental and iterative approach, finding new and creative ways of addressing student support needs
• Strong organisational skills, ability to manage multiple projects and deadlines at once
• Excellent written and verbal communication skills
• Tech savviness: ability to quickly learn to use new technologies, software and tools
• Experience working at a higher education institution in Africa
• Experience with project management
• Experience with interacting with the Learning Management System, Canvas

Responsibilities

• Facilitate the delivery of each of the 30 English Immersion/Enhancement Program sessions over each 10-week program duration
• Conduct regular Office Hours with Online/In-person English Immersion/Enhancement participants to further mentor them and support their language acquisition
• Weekly meetings with the Student Success Team
• Assist with building the Student Success Programs resource bank
• Collect, analysing and documenting data (student attendance and engagement, etc.)
• Administering and monitoring the English Immersion/Enhancement Program deliverables on the LMS
• Planning and executing, as well as delegating responsibilities for signature events (Social Events, etc.)
• Maintaining the confidentiality of information pertaining to the English proficiency of students
• Acting as a role model and representing ALU values and ethical standards
• Participation in brainstorming sessions to improve engagement and impact
• Managing, mentoring and guiding the relevant Student Success Interns
• Facilitate a minimum of 30 in-person/online English Immersion or other Student Success Products sessions
• Ensure effective delivery of content that aligns with the program's learning objectives
• Track student progress and performance, providing timely feedback to learners
• Administer and monitor all program-related deliverables within the Learning Management System (LMS), specifically Canvas
• Conduct weekly Office Hours to support student learning and provide individualised mentoring
• Offer proactive support to students to enhance their language acquisition process
• Maintain regular communication with students to ensure they are engaged and progressing in the program

Benefits

• Compensation : The Student Success Facilitator will be paid only for 20 hours per week during each program
• Non-Continuous Work Periods : There may be breaks between program cohorts during which there may be no work . The facilitator is not expected to work or receive compensation during these periods, but may accept work on an ad-hoc basis
• The facilitator should be aware that the Student Success Programs do not run back to back , so there will be intervals throughout the year with no scheduled work. Payment will be made based on the number of hours worked during each cohort