Care Coordinator

Summary

Join Foresight Mental Health as a Care Coordinator and bridge client care between internal teams and external partners. This full-time, remote position requires managing referrals for Intensive Treatment Services (IOP and PHP), working with referring providers and clients, and ensuring timely and appropriate placement. You will track referrals, maintain strong working knowledge of internal services, communicate with clients and external sources, and use judgment to guide referral decisions. Accurate documentation and participation in team meetings are also required. The ideal candidate will possess exceptional organizational and communication skills, proficiency in Microsoft Office Suite and EHR platforms, and a commitment to confidentiality and HIPAA compliance.

Requirements

• High school diploma or equivalent required
• Minimum 2–3 years of experience in care coordination or referral management within behavioral healthcare or community health setting
• Familiarity with higher levels of care (IOP, PHP, inpatient, etc.) and behavioral health systems of care
• Experience working with electronic health records and case tracking systems

Responsibilities

• Work a full-time, remote hourly position with a schedule Monday-Friday 9AM-6PM PST
• Serve as the primary point of contact for partnerships that require concierge care or closed-loop referral follow-up
• Facilitate internal and external referrals for Intensive Treatment Services (IOP and PHP)
• Track, manage, and document the lifecycle of all referrals to ensure timely outreach, placement, and follow-up
• Maintain strong working knowledge of internal service offerings, capacity, and eligibility requirements for IOP/PHP programs
• Communicate directly with clients to assist in placement or next steps in the care journey, including external resource referrals when appropriate
• Coordinate with Foresight therapists, psychiatry providers, and leadership to understand client needs and recommend appropriate level of care
• Develop and maintain relationships with external referral sources, ensuring clear expectations and consistent feedback loops
• Use judgment, organizational protocols, and supervision to guide referrals and coordination decisions
• Maintain accurate documentation within the electronic health record (EHR) and designated tracking systems
• Participate in team meetings, quality improvement efforts, and trainings related to care coordination and psychiatry support
• Completes tasks accurately, efficiently, and in a timely manner

Preferred Qualifications

• Associate’s degree in a healthcare-related field (e.g., medical assisting, behavioral health, nursing) preferred
• Experience working remotely and/or with virtual care models is a plus
• Exceptional organizational and time management skills, with the ability to manage competing priorities
• Strong communication skills, both written and verbal, with a patient-centered and professional tone
• Ability to navigate sensitive conversations with empathy and clarity
• Proficiency in Microsoft Office Suite, Google Workspace, and EHR platforms
• Ability to work independently in a remote environment while collaborating effectively across departments
• Demonstrated commitment to maintaining confidentiality and HIPAA compliance
• Detail-oriented mindset with a focus on quality and accountability

Benefits

• This is a full-time role that pays $20-22 per hour depending on experience
• Comprehensive medical, dental and vision coverage
• Nine company paid holidays
• Comprehensive benefits package, including medical, dental, and vision coverage;401K with company-paid match; employer provided short-term and long-term disability insurance and Employer provided basic life insurance; access to pet insurance and Student Loan counseling services; free Employee Assistance Program (EAP)