Lucid Motors is hiring a
Studio Associate

Summary

Join our team at Lucid and be part of building a luxury brand centered around sustainability and the human experience. As a Studio Associate, you will deliver exceptional customer interactions and support the studio team with ad-hoc tasks.

Requirements

• Completed, or working towards, Bachelor's degree or equivalent is preferred
• Exceptional people skills including strong oral and written communication, empathy and active listening ability
• Ability to deliver outstanding customer experiences in a fast paced and dynamic environment
• Conscientious, responsible and reliable
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Comfortable operating in ambiguous retail environment
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation
• Familiarity with CRM tools a plus
• Flexible availability including extended holiday mall hours, holidays and weekends
• Valid driver’s license with no suspensions within the past year

Responsibilities

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
• Welcome guests in an engaging, courteous and sincere manner
• Demonstrate excitement and create intrigue about Lucid products
• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning
• Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles
• Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid
• Effectively communicate the benefits of Lucid products and being a member of the Lucid community
• Gauge guests' requirements and interests to deliver a personalized and relevant interaction
• Be responsible for lead capture and progression of guests through initial part of the Lucid journey
• Manage and overcome customer challenges in a cordial and calm manner
• Ensure all studio assets are presentable and consistent with the Lucid brand image
• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
• Remain available for ad-hoc activities to improve studio operations and customer experiences
• Support local marketing initiatives and events to build brand awareness
• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
• Assist with daily operations as needed

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Vacation
• 401k