Subject Matter Expert

Summary

Join GoGlobal's Global Business Services (GBS) team as a Local/Regional Subject Matter Expert (SME) and play a critical role in supporting growth and operational excellence. This client-facing role requires in-depth technical expertise in accounting, payroll, and HR services, ensuring compliance with local regulations. You will provide technical support, conduct quality assurance, onboard new clients, and share knowledge with the team. The ideal candidate possesses a minimum of 5 years of relevant experience, a bachelor's degree in a related field, and a recognized professional accounting qualification. GoGlobal offers a results-driven culture, remote work, unlimited vacation, wifi cost coverage, and an annual training allowance.

Requirements

• Minimum 5 years of experience in a similar role with a strong understanding of local regulations
• Bachelor’s degree in Accounting, Finance, or a related field
• Demonstrated expertise in regulatory compliance and local tax, payment, or accounting standards
• Proven experience in a client-facing role, with strong communication and interpersonal skills
• Strong technical acumen in local accounting, tax and payment regulations
• Exceptional attention to detail and commitment to quality
• Proficiency in analyzing and interpreting complex regulations and compliance requirements
• Effective problem-solving skills and the ability to provide strategic solutions
• Strong client management and stakeholder engagement skills
• Ability to work independently and manage multiple priorities in a dynamic environment
• Fluency in local language and English is required

Responsibilities

• Provide in-depth technical support to the GBS team, assisting with complex issues related to accounting, payroll, and HR services
• Act as the go-to expert on local regulations, ensuring GBS operations are compliant with all relevant laws and standards
• Review and interpret changes in local rules and regulations, advising the team on implications and necessary adjustments
• Review the quality and accuracy of deliverables to ensure compliance with local regulatory requirements and internal policies
• Conduct regular audits and quality checks to maintain high service standards
• Develop and update Standard Operating Procedures (SOP) to align with evolving regulatory environments
• Serve as a point of contact for client inquiries, providing professional and timely responses to address technical and compliance-related questions
• Participate in client meetings, acting as a trusted advisor to clarify regulatory requirements and address any local compliance concerns
• Assist in managing client expectations and communicating complex regulatory concepts in an accessible manner
• Support the onboarding of new client services, ensuring a smooth transition and compliance with local requirements
• Collaborate with the GBS team and other internal stakeholders to define the scope, timelines, and deliverables for new client services
• Ensure all client documentation and service agreements are compliant and up-to-date before onboarding
• Provide training sessions and workshops to the GBS team on local regulatory updates, technical standards, and best practices
• Create and maintain a knowledge base for local regulations to support continuous learning and skill development
• Work closely with the GBS team, regional directors, and other SMEs to ensure cohesive service delivery
• Collaborate with internal stakeholders to identify growth opportunities and contribute to strategic initiatives

Preferred Qualifications

Recognized professional accounting qualification (e.g. CPA, ACCA)

Benefits

• Remote work
• Unlimited vacation
• Wifi cost coverage
• Annual training allowance