Success Manager

Summary

Join SweatPals as their first Success Manager and build the Customer Success function from the ground up. You will manage a portfolio of fitness communities, serving as a platform expert and business advisor. This role involves strategic host partnerships, platform optimization and education, and acting as a voice of the customer for product innovation. You will establish foundational success frameworks and processes, create content, and build a knowledge base. The position offers a competitive salary, equity, and full benefits, and is remote-friendly.

Requirements

• 3-5 years of customer success experience, preferably in SaaS or marketplace businesses
• Proven track record of driving customer growth and retention
• Strong analytical skills with experience in data-driven decision making
• Excellent communication and presentation abilities
• Experience in content creation and program development

Responsibilities

• Manage a book of business comprising fitness community leaders, developing deep understanding of their business models, growth objectives, and operational challenges
• Drive structured and unstructured engagement to ensure hosts are maximizing platform value and achieving their business goals
• Act as a trusted business advisor, helping hosts optimize their community growth, event strategy, membership programs, and revenue streams
• Proactively identify opportunities for hosts to expand their business through platform features and capabilities
• Conduct regular business reviews with key accounts, analyzing performance metrics and developing action plans
• Guide hosts through feature adoption and best practices to maximize platform utilization
• Create and execute success plans tailored to each host's unique business model and growth stage
• Monitor and analyze usage patterns to identify opportunities for deeper platform engagement
• Serve as the primary liaison between hosts and internal teams, particularly product development
• Systematically collect, analyze, and communicate host feedback and feature requests
• Participate in product development discussions, representing host perspectives and needs
• Contribute to product roadmap prioritization through data-driven insights about host needs
• Establish foundational success frameworks and processes for all host tiers
• Create written and video content that can be programmatically delivered throughout the host journey
• Build and maintain a knowledge base of best practices, case studies, and success stories
• Design and optimize automated engagement sequences for different host segments
• Develop scalable systems that will support future team growth

Preferred Qualifications

• Background in or passion for fitness/wellness industry
• Experience building or scaling customer success functions

Benefits

• Base salary: $74,000 - $82,000
• On Target Earnings (OTE): ~$100,000
• Equity package included
• Full benefits package
• Competitive salary and equity package
• Comprehensive health, dental, and vision insurance
• Flexible PTO policy
• Remote-friendly work environment
• Professional development budget
• Free access to SweatPals partner communities
• Wellness stipend for fitness activities