Remote Supervisor

Summary

Join our team as a Supervisor, Clinical Services to help make specialty medications more accessible and affordable for patients. As a people manager, you will play a pivotal role in developing a high functioning team to meet the daily needs of our program operations.

Requirements

• You are excited about working in a start-up environment and helping to launch new clients
• You are knowledgeable about the business of specialty pharmacy or have the willingness and capacity to learn specialty pharmacy operations from a team of experts
• You know the importance of change management and can empathize with those that are experiencing the change
• You have managed people and high functioning teams before. Experience managing a non-exempt workforce preferred
• You enjoy learning new technologies and have been exposed to some common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc). Bonus points if you have worked in EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc)
• You are a creative problem solver interested in positively impacting each patients’ pharmacy experience and each team members’ employment experience

Responsibilities

• Lead a team of Specialty Care Coordinators and/or Pharmacists
• Determine care coordinator deployment across customer sites, coordinate coverage and training to ensure continuity of service to all live clients
• Partner with operations leadership on methodology to measure and encourage accountability and consistent execution on core care coordinator functions, including prior authorizations, financial assistance, and patient outreach
• Focus on coaching, performance management, and professional development to deliver on our commitment to supporting individual growth
• Provide subject matter expertise to clients on the implementation and ongoing operation of the dispensary operations
• Develop and maintain internal processes for ongoing dispensary operations as well as a consistent workflow for flexible customer needs
• Collaborate with training lead to ensure a productive employee experience in both training and retraining efforts
• Support performance reviews and execution of performance improvement plans
• Own scheduling, PTO coverage and expense reports for direct reports
• Execute a consistent audit plan and measure improvements
• Work alongside the operations and implementation team to ensure successful clinic launches
• Ensure key processes are in place before launch and assess for any areas of service failures
• Support plans to increase productivity/performance of the clinical ops team
• Champion team morale
• Lead 1:1s with team to identify professional development opportunities and support removing any blockers identified

Benefits

• Paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake