Vonage is hiring a
Supervisor

Summary

Join our team as a Supervisor, Service Delivery and lead the Professional Services Department in delivering exceptional onboarding experiences to new Vonage customers. As a successful candidate, you will demonstrate proven leadership experience, a customer-first attitude, and a positive 'can-do' attitude.

Requirements

• Proven leadership experience
• Customer first attitude
• History of exceeding expectations

Responsibilities

• Influence the highest quality onboarding experience for valued Vonage customers
• Creation of processes that drive improvements to installation services graduation rates
• Generate reports and analyze results and trends at the department, customer segment and employee levels
• Drive continuous improvement into the installation experience for Vonage customers
• Communicate, implement and support process change initiatives as directed by management
• Encouraging and responsive leadership style while overseeing direct reports
• Conduct recurring 1x1 meetings with assigned staff
• Lead weekly team meetings to disseminate company and department activity
• Conduct timely annual performance reviews
• Complete time and attendance tasks in a timely manner in accordance with HR guidelines
• Collaborate cross-functionally with internal and external stakeholders to ensure a collaborative approach to customer management
• Resolve staff inquiries and complex customer issues
• Other duties as assigned

Benefits

• Competitive pay
• Unlimited discretionary time off
• Tuition reimbursement