Supervisor, RCM Client Success

Summary

Join Modernizing Medicine (ModMed) as a driven Supervisor of RCM Client Success! You will manage and mentor a team of Client Advisors, ensuring high client satisfaction and revenue performance. Responsibilities include monitoring client metrics, resolving billing issues, and proactively identifying improvement opportunities. The ideal candidate possesses 3+ years of supervisory experience, 5+ years in RCM for medical practices, and extensive knowledge of medical billing and coding. ModMed offers a competitive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities. The role may involve up to 25% domestic travel. Apply today and join our award-winning team!

Requirements

• Bachelor's Degree preferred and/or training or equivalent combination of education and experience
• 3+ years of prior supervisory and team development experience
• 5+ years of related experience, including overseeing the entire revenue cycle management process for medical practices, including developing and presenting key performance indicators (KPIs) and reports related to revenue cycle management
• Ability to motivate, coach, and develop team as well as the ability to train & guide others in workflows and projects
• Extensive knowledge of medical billing/coding, front-office, physician practice management, and healthcare business processes
• Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting
• Strong analytical and problem-solving skills required
• Exceptional written, verbal and interpersonal communication skills required
• Excellent client-facing and presentation skills
• Ability to manage and integrate information located in multiple software systems
• Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs
• Professional demeanor required

Responsibilities

• Manage, monitor, support, and grow a team of RCM Client Advisors to successfully provide a high-level of value and customer service to both our client practices and their patients by identifying and efficiently working with operations team members to resolve insurance and other billing-related issues
• Participate in routine client meetings to review business metrics, progress, and other proactive topics to ensure high-quality delivery of contracted services
• Effectively support and manage client escalations
• Proactively analyze your portfolio of clients to determine themes and opportunities for improvement to with clients and internal partners to improve client KPI's
• Participate in routine client meetings to review business metrics, progress, and other proactive topics to ensure high-quality delivery of contracted services
• Leverage deep knowledge and understanding of clients’ key practice revenue performance metrics to drive SLA achievements

Preferred Qualifications

• Proven success in an RCM client-facing role strongly preferred
• Ability to travel up to work eastern or central business hours preferred
• Ability to travel domestically up to 25%

Benefits

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind
• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters