Supervisor

Summary

Join Modernizing Medicine (ModMed) as a Supervisor, RCM Business Operations and lead a team focused on efficient and accurate processing of customer contracts, rates, and other crucial information. You will mentor team members, monitor performance, and ensure compliance with company requirements. This role involves handling complex customer requests, driving operational efficiencies, and serving as an escalation point for contract discrepancies. You will also review and approve new business deals and pricing proposals, track client accounts receivable, and oversee administrative requests. The position requires a Bachelor's degree, leadership experience, and extensive customer contracting experience. ModMed offers a competitive benefits package including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• Bachelor's degree required
• 1- 2+ years of leadership experience
• Ability to oversee, manage, and develop a team of specialists, providing guidance, training, and support
• Skilled in interpreting and managing complex agreements, ensuring accurate and timely changes
• Experienced in addressing customer account discrepancies and resolving contract backlogs
• Dedicated to providing exceptional service through clear communication and timely delivery
• Able to identify and implement operational efficiencies
• Strong written, verbal, and interpersonal skills, comfortable with difficult conversations
• Effective at prioritizing tasks and managing time efficiently

Responsibilities

• Lead and mentor a team of RCM Business Operations Specialists
• Provide guidance, training, and support to team members on interpreting RCM agreements and addressing related questions
• Monitor team performance to ensure accurate entry, management, and delivery of changes according to requirements for BOOST customer agreements and addendums
• Ensure the team effectively processes customer churn and provider licensing updates through regular reviews of the team's work
• Ensure the team delivers exceptional customer service through proper analysis of customer requirements, on-time delivery, and timely communication of agreement status
• Drive efficiencies in BOOST Business Operations by identifying areas for improvement and implementing streamlined processes
• Serve as an escalation point for complex customer requests and contract discrepancies
• Review and approval of new business deals and pricing proposals (Deal Desk)
• Handle client requests for repricing/renewals
• Track client accounts receivable (invoice balances) and assist with collection efforts as needed
• Serve as an escalation point for complex customer requests and contract discrepancies
• Oversee the fulfillment of administrative requests coming through multiple channels, such as Salesforce cases, tasks, and e-mail

Preferred Qualifications

• Preferred area of study in Business Administration, Finance, or Healthcare Management would be most relevant
• 5+ years of customer contracting experience preferred, with demonstrated leadership or supervisory experience

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind