Supply Chain Administrator

Summary

Join Zoomo, a company revolutionizing urban transportation with its e-bike platform, as a Supply Chain Administrator. You will play a crucial role in managing international commercial documentation for e-bikes and components, ensuring smooth and compliant global shipments. Key responsibilities include preparing shipping and customs documentation, coordinating inbound shipments from Asian manufacturers, tracking shipment status, and supporting customs broker processes. You will also maintain accurate document filing systems, support customs duty exemptions, and collaborate with cross-functional teams. This role requires strong organizational skills, proficiency in Microsoft Excel and Google Sheets, and 5+ years of administrative experience in a relevant field. Zoomo offers a competitive salary and flexible working arrangements.

Requirements

• 5+ years experience in an administrative support role (ideally with exposure to supply chain, logistics, or operations)
• Exceptional English communication skills, both written and verbal; confident making calls and following up as needed
• Comfortable working remotely with minimal supervision
• Proactively finds solutions before they become problems and willing to learn
• Detail-oriented and highly organised, with the ability to manage multiple shipments in transit simultaneously
• Proficient in Microsoft Excel and Google Sheets; experience with supply chain tools or ERP (NetSuite, DEAR, Zoho etc.) is a plus

Responsibilities

• Prepare, verify, and manage shipping and customs documentation: commercial invoices, packing lists, bill of lading (B/L), and certificates of origin for e-bikes, spare parts and batteries
• Align documents with Incoterms and ensure compliance with import/export requirements across regions ( EU, UK, US, AU)
• Liaise with suppliers in Asia and third-party logistics (3PL) partners to ensure proper document handling and shipment readiness
• Coordinate inbound shipments from manufacturers (mainly Asia-based) to Zoomo’s regional hubs (Europe, US, Australia)
• Track and update shipment status in internal systems (Zoho) and communicate proactively with operations teams on ETA and customs clearance issues
• Support customs broker processes, flag delays and resolve document discrepancies quickly
• Ensure all e-bike components (e.g. batteries, motors, controllers) have correct HS codes and documentation per local regulatory standards (e.g. DG declarations for lithium batteries)
• Maintain accurate filing systems of commercial documents for audits and traceability
• Support applications for customs duties exemptions and other trade compliance matters
• Work closely with Procurement, Local Ops, and Finance to reconcile shipping documents with POs and goods received notes (GRN)s
• Assist in supplier onboarding from a documentation and compliance standpoint

Preferred Qualifications

• Experience working with Asia-based manufacturers and freight forwarders
• Familiarity with commercial documentation for international trade - Incoterms, customs clearance processes, and Dangerous Goods shipping (especially lithium-ion batteries
• Exposure to sustainability-driven or mobility-focused supply chains
• Background in supply chain, ebikes or micromobility
• Exposure to compliance & relevant documentation (CE, UL, etc.)

Benefits

• A competitive salary
• Flexible working that is focussed on the delivery of OKRs