Squarepoint Capital is hiring a
Support Analyst
Squarepoint Capital
π΅ ~$100k-$120k
πRemote - United States, India
Please let Squarepoint Capital know you found this job on JobsCollider. Thanks! π
Summary
Join Squarepoint, a global investment management firm, as a Support Analyst to support a global community of approximately 500+ users in a Windows environment. The role involves providing 24x5 support on-site and remotely, managing raised requests and incidents, partnering with internal and external teams, and collaborating to develop strategic solutions.
Requirements
- Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
- Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment
- Detailed knowledge and experience installing, troubleshooting and managing desktop hardware
- Relentless dedication to customer service
- Works with minimum supervision, proactively follows up on outstanding issues/tickets
- Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively
- Strong analytical, prioritizing, interpersonal, problem-solving skills
- Strong verbal and written communication skills
- Demonstrated collaborative skills and ability to work well within a team
- Ability to work in a fast-paced and deadline-oriented environment
- Self-motivated with critical attention to detail, deadlines and reporting
- Demonstrated interest in learning about new and emerging technologies
- Self-directed learner and ability to find solutions to problems they have not encountered before
- Degree in Computer Science, Engineering or related field or experience
Responsibilities
- Provide 24x5 support on-site and to a global community of approximately 500+ users as per business requirement
- Provide on-call weekend support on a rotational basis
- Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes
- Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents
- Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools
- Proactively automate common tasks to improve efficiency and increase productivity
- Collaborate with internal and external teams to develop strategic solutions
- Perform related duties & responsibilities as requested
Benefits
- Discretionary bonuses
- Health insurance
- Dental insurance
- 401(k) contributions
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- π°~$35k-$43kπCanada
- π°~$45k-$55kπWorldwide
- π°~$63k-$69kπBelgium
- π°~$201k-$241kπUnited States
- π°$42k-$92kπUnited States, Canada
- π°~$80k-$100kπSerbia, Germany
- π°~$80k-$100kπWorldwide
- π°~$80k-$100kπMexico, Colombia
- π°$65k-$90kπUnited States, Canada
Please let Squarepoint Capital know you found this job on JobsCollider. Thanks! π