Remote Support Analyst

Summary

Join Squarepoint's Technology Operations team as a Desktop Support Analyst to support a global community of approximately 500+ users in a Windows environment. The ideal candidate will interact onsite and remotely with users to provide support with workstation applications, access control policies, remote access assistance, and hardware issues.

Requirements

• Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
• Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment
• Detailed knowledge and experience installing, troubleshooting and managing desktop hardware
• Relentless dedication to customer service
• Works with minimum supervision, proactively follows up on outstanding issues/tickets
• Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively
• Strong analytical, prioritizing, interpersonal, problem-solving skills
• Strong verbal and written communication skills
• Demonstrated collaborative skills and ability to work well within a team
• Ability to work in a fast-paced and deadline-oriented environment
• Self-motivated with critical attention to detail, deadlines and reporting
• Demonstrated interest in learning about new and emerging technologies
• Self-directed learner and ability to find solutions to problems they have not encountered before
• Degree in Computer Science, Engineering or related field or experience

Responsibilities

• Provide 24x5 support on-site and to a global community of approximately 500+ users as per business requirement
• Provide on-call weekend support on a rotational basis
• Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes
• Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents
• Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools
• Proactively automate common tasks to improve efficiency and increase productivity
• Collaborate with internal and external teams to develop strategic solutions
• Perform related duties & responsibilities as requested

Preferred Qualifications

• Desired experience in the following areas a plus: Powershell and Python
• Network
• Linux environment

Benefits

• Discretionary bonuses
• Health, dental, and other wellness plans
• 401(k) contributions