Support and QA Engineer

Summary

Autofleet is looking for a tech-savvy support agent to join their expanding team. The ideal candidate will provide support to enterprise customers, employ creative problem-solving skills, develop expertise in Autofleet products, work with Product and R&D teams, and take part in company projects based on abilities and interests.

Requirements

• Native or high-level English
• Strong communications skills
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• Strong critical thinking and attention to detail
• Flexibility and availability to embrace change

Responsibilities

• Provide support to enterprise customers on our products and services
• Employ creative problem-solving skills to efficiently solve customers’ issues
• Develop expertise in Autofleet products and stay up to date on new features and improvements
• Work with Product and R&D teams to investigate issues and provide usability feedback from customers
• Take part in company projects based on your abilities and interests

Preferred Qualifications

• Experience with web technologies and scripting languages - an advantage
• 1+ year in customer-facing role - an advantage
• Experience working with SQL - an advantage

Benefits

• The position is shift-based and requires work during nights and weekends
• Day shifts are generally done in our offices in Tel Aviv, but may also be done remotely