Support Que Coordinator

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work certified company, as a support specialist. Enjoy a competitive salary package (P40,000-P50,000 monthly) and benefits including medical, dental, and life insurance from day one. You will be the first point of contact for incoming support tickets, assigning them to relevant teams and performing initial client contact via phone. This role requires a minimum of two years of ICT industry experience and excellent communication skills. ConnectOS offers a work-from-home (WFH) setup, paid vacation and sick leave, and opportunities for career growth. The schedule is Monday-Friday, 6:00 AM to 3:00 PM Manila Time.

Requirements

• Excellent written and verbal communication skills, with the ability to communicate with technical and non-technical audiences
• Minimum 2 years ICT industry experience with similar responsibilities
• Exposure to, and detailed understanding of technical concepts such as Networking, Compute, Storage, AV equipment, Servers, etc
• A methodical approach
• Ability to coordinate a high volume of inbound support tickets

Responsibilities

• Be the first point of contact for incoming support tickets
• Assign support tickets to relevant teams/team members based on ticket contents and current work schedule
• Perform initial client contact via phone

Preferred Qualifications

• Vendor certifications from one or more of the leading I.T. organisations, (CISCO, CompTIA)
• Relevant tertiary qualifications

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities