Support Representative (Spanish Bilingual)

Summary

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Requirements

• Fluent in Spanish and English, both written and verbal
• Excellent communication skills with a customer-centric approach
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Proficient in basic computer applications and comfortable using communication tools such as email and messaging platforms

Responsibilities

• Initiate contact with clients to address various matters such as document submissions, invoice payments, and general inquiries
• Request necessary documents from clients and ensure that they are completed accurately and in a timely manner. Guide clients through the signing process as needed
• Notify clients of overdue invoices and provide assistance with payment processing if required
• Handle incoming calls from clients regarding queries related to document signing, invoice payments, and other business matters. Explain the company's business model and the rationale behind invoicing practices
• Educate clients on the company's business model, services offered, and any relevant policies or procedures

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best