Support Specialist

Summary

Join our team as a Support Specialist and provide comprehensive support to customers and professionals across various regions. You will be part of a dedicated support team handling HR, IT, Finance, and benefits inquiries, resolving day-to-day queries for all in-scope verticals. Key responsibilities include supporting employee life cycle processes, preparing global HR documentation, maintaining employee records, serving as the first point of contact for inquiries, and liaising with internal and external stakeholders. You will also assist with payroll preparation, conduct data audits, and contribute to process improvement initiatives. This role requires strong HR shared services experience, proficiency in HRMS tools, and excellent communication and organizational skills. The ideal candidate will thrive in a dynamic, international team environment and be able to manage multiple priorities effectively.

Requirements

• 2-4 years of Global Shared Services experience with at least one year of experience in handling HR related Shared Services activities (Hire to Retire Model)
• Strong Experience in Peoplesoft/Workday/ SAP, Any relevant HRMS tool knowledge
• Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Experience in handling real time Chat bot with quicker response time
• Customer oriented with ability to adapt/respond to diverse customer base
• Ability to be at the forefront of the ticketing and help in routing issues as appropriate
• Meticulous attention to detail
• Literacy with MS Office
• Knowledge of labor legislation throughout EMEA/APAC/US region
• Excellent organizational and time-management skills
• Thrives as an Individual contributor but also able to work in international team comprised of team members in different locations and from different cultures and backgrounds
• Ability to work in a dynamic, rapidly changing environment
• Available to work in Dynamic shifts (With potential Weekend support model)
• Ability to manage and meet expected SLAs and KPIs

Responsibilities

• Support key employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification, IT and Finance level 1 support
• Prepare global HR documentation, i.e. employment contracts, employment contract amendments, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letters
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc
• Benefits administration on behalf of customers & professionals
• Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
• Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers
• Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support
• Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP)
• Assist with payroll preparation by providing relevant data, like absences, bonus and leaves
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
• Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date & support with company-wide initiatives and projects