Support Specialist

Summary

Join Togetherwork, a family of entrepreneurial businesses providing online dashboard solutions to groups and organizations, as a remote Customer Support Specialist supporting its camp management software. You will be responsible for responding to client inquiries via phone and ticketing software, assisting clients across multiple products, collaborating with product and development teams, and documenting frequently asked questions. The ideal candidate is detail-oriented, a self-learner, comfortable troubleshooting software issues, and adept at handling both process and business inquiries. This role offers opportunities for growth within a fun and supportive team environment. Togetherwork is dedicated to building a diverse and inclusive workplace. The role is remote.

Requirements

• Outstanding written and verbal communication skills
• Strong multitasking and organizational skills
• Proven proficiency in problem solving
• High EQ and empathy
• Curiosity and a passion for learning
• High capacity/not easily overwhelmed
• Comfortable following standardized processes
• Portray high level of professionalism and confidence to clients
• Technology proficient

Responsibilities

• Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
• Assisting clients across multiple products
• Working with Product and Development teams to help improve the product and deliver solutions to clients
• Documenting frequently asked questions and preparing knowledge-based content

Preferred Qualifications

• Experience with customer support teams and processes
• An understanding of the Software Development Life Cycle
• Experience with issue ticketing systems such as Jira and Zendesk
• Experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave