Remote Support Specialist

Summary

UltraLinq Healthcare Solutions is seeking a Technical Support Specialist for their New York office. The role involves troubleshooting technical problems, creating documentation, collaborating with the team, and providing exceptional customer service. The ideal candidate has at least 1 year of experience in a customer-facing telephone support role, excellent professional and technical writing skills, outstanding verbal and written communication skills, demonstrated aptitude for troubleshooting, strong attention to detail, time management, and organizational ability.

Requirements

• Minimum 1 year experience in a customer-facing telephone support role
• Work or education related experience which required the ability to think critically in order to solve problems

Responsibilities

• Apply your technical expertise to quickly resolve both simple and complex problems
• Troubleshoot technical problems with clients by phone and via Zendesk
• Create FAQs or other documentation for problem solving
• Collaborate with the team to document and/or resolve product issues
• Maintain excellent customer communication and follow up throughout the troubleshooting process
• Provide detailed documentation of reported product issues and resolutions
• Deliver constructive product feedback as it is received from customers
• Suggest ways in which UltraLinq can improve the overall customer experience

Preferred Qualifications

• A help desk, healthcare information technology or medical background (or a related field of study)
• Experience as a server or in a high-volume retail position

Benefits

• Health insurance offerings
• 401K offerings
• Pre-tax commuter benefits
• A flexible Vacation policy
• A Vacation Incentive