Support Specialist I

Summary

Join Brex, an AI-powered spend platform, and become a Support Specialist I in our Customer Experience team! Based remotely in Salt Lake City, you'll provide exceptional customer support via email, phone, and chat. Your responsibilities include resolving inquiries, composing personalized responses, identifying customer issue trends, and documenting bugs for engineering. You'll collaborate with various teams and contribute to team goals. Brex values high-quality customer experience and offers competitive hourly pay with overtime for exceeding standard hours. Equity and other compensation may also be included.

Requirements

• This role is required to be located within the greater Salt Lake City, UT area
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a clear and tactful way
• Strong verbal and written communication skills
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues

Responsibilities

• Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Identify, reproduce, and document bugs for the Engineering teams
• Make active contributions to help achieve team goals and successes
• Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Preferred Qualifications

• Bachelor's degree
• FinTech experience
• Prior experience in a customer-facing role, ideally in a support function
• Currently hold or have recently held a Series 7 and/or 63 securities license
• Willingness to work overtime

Benefits

• The expected pay range for this role is $21.00 USD - $23.00 USD per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime
• Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package
• This role will be fully remote