Support Web Engineer

Summary

Join our dynamic Blitz team as a highly motivated Software Support Engineer, working remotely from anywhere in Mexico or LATAM on a cutting-edge SaaS web application. This crucial role involves resolving client issues, maintaining application performance, and collaborating with stakeholders. You will contribute to the efficiency, stability, and continuous improvement of our services. This position offers a challenging and rewarding environment to learn and grow while working with a talented team. The role requires proficiency in JavaScript, Node.js, and experience with MongoDB and GitHub. A Bachelor's Degree in Computer Science/Information Technology or equivalent is required.

Requirements

• Proficiency in JavaScript
• Experience with Node.js
• Knowledge of C# and .NET
• Familiarity with Version Control systems, particularly GitHub
• Experience with MongoDB
• Intermediate to advanced English
• Computer Science/Information Technology Bachelor's Degree or equivalent

Responsibilities

• Handling and resolving client tickets on our support platform within committed SLAs
• Writing efficient, clean, and maintainable code
• Maintaining consistent communication with business stakeholders to understand and fulfill their requirements
• Developing and implementing contingency plans to mitigate risks and ensure service continuity
• Maintaining and enhancing existing implementations to improve performance and functionality

Benefits

Working REMOTELY from any part of México or LATAM