Panopto is hiring a
Systems Administrator

Summary

The job is for a Systems Administrator - Salesforce at Panopto, a dynamic and rapidly growing company. The role involves managing and optimizing the Salesforce environment, with an emphasis on Salesforce CPQ, and related third-party software systems. The position offers an opportunity to leverage Salesforce expertise, lead significant projects, and contribute to the overall success of the organization.

Requirements

• B.S. in Computer Science or related field
• 4+ years of Salesforce administration experience
• Salesforce Certified Administrator

Responsibilities

• Oversee all aspects of user and license management
• Manage configuration changes in workflows, assignment rules, approval processes, fields, page layouts, record types, apps, actions, and custom objects
• Gather business and technical requirements from stakeholders and translate them into solutions that reflect best practices
• Manage user acceptance testing and gather stakeholder feedback
• Track and respond to support cases, prioritizing issues based on impact to business objectives
• Manage configuration change requests in accordance with organizational change management procedures
• Maintain data quality and integrity by adhering to data management best practices
• Stay abreast of new Salesforce releases and share relevant updates and solutions with relevant stakeholders
• Identify inefficiencies and potential solutions to help automate processes, improve data quality, and track important metrics
• Monitor integrations to ensure that they are working as expected
• Create dashboards and reports as necessary to facilitate operational efficiency and provide insight into performance
• Develop and maintain system documentation, support procedures, and user training materials
• Conduct training for new users and provide ongoing support to promote user adoption

Preferred Qualifications

• Salesforce CPQ Specialist Certification a plus
• Basic understanding of business processes and Sales Operations, CLM, Finance/Accounting, and Support Operations
• Familiarity with systems and software development life cycle/change management
• Ability to collaborate with key stakeholders across the organization
• Ability to handle workload under time pressure and meet strict deadlines
• Strong communication, analytical and problem-solving skills
• Familiarity with Zapier is a plus
• Experience managing sales tech stack integrations such as Marketo, Outreach, and Docusign a plus

Benefits

• $80,000 - $92,000 a year salary range
• Bonus as part of the compensation package