Systems Engineer II

Summary

Join iT1, a top technology solutions provider, as a Systems Engineer II focusing on infrastructure within our NOC team. This role involves both internal and external responsibilities, acting as a critical point of contact for clients and internal teams. You will troubleshoot network and system issues, provide IT support, and maintain documentation. The position requires extensive experience in network support, infrastructure support, and O365 support. iT1 offers a remote work opportunity with a unique shift schedule and a comprehensive benefits package.

Requirements

• Have 5-7 years of network support experience
• Have 5-7 years of previous infrastructure support experience
• Have 5-7 years of O365 support experience
• Possess a Bachelor’s Degree in Computer Science/Technology (preferred)
• Have an established track record in IT technologies (Linux/Windows Servers, Active Directory, Data Center and Client/Server Application Support)

Responsibilities

• Support, monitor, test, and troubleshoot hardware and software-related issues
• Research, resolve, and respond to internal and client issues within the scope of the NOC team’s responsibilities in a timely manner
• Provide intermediate-level network troubleshooting and configuration (Meraki, Cisco, VPN tunnel creation, etc.)
• Provide intermediate-level troubleshooting of Windows-based systems, i.e., Windows 10, file servers, and Windows Server platforms
• Provide intermediate-level troubleshooting in Azure, i.e., server, storage, and networking, active directory services
• Support O365 office productivity software, i.e., Outlook, SharePoint, Teams, etc
• Provide internal IT support for sales and operations staff, including basic computer troubleshooting, phone, and email support
• Maintain an advanced level of active directory management
• Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments
• Update and maintain IT asset management records
• Serve as a point of escalation for technical support issues

Preferred Qualifications

• Possess Microsoft Certifications or experience
• Have experience with monitoring platforms and tools
• Have experience with using and/or modifying JSON scripts
• Have experience interacting with external customers
• Possess excellent customer service and interpersonal skills
• Possess good documentation skills
• Have the ability to accurately follow written technical work instructions
• Be able to work in a structured environment
• Possess strong organization, time management, and prioritizing skills
• Possess CCNA certification
• Possess CCNP certification
• Possess Azure Administrator certification

Benefits

• Health Insurance, Vision, Dental, and Life Insurance
• Paid Vacation, Paid Holidays
• 401K Plan with company match (eligible after 1 year of employment)
• In-house fitness center
• Remote work