Systems Engineer L2

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work certified company, as a 2nd level technical infrastructure support specialist. You will provide escalated support, adhering to ITIL framework processes, and maintaining technical documentation for customer environments. The role requires experience with Office 365, VMware, Windows Server administration, networking, firewall technologies, and monitoring tools like N-able/Solarwinds. Enjoy a competitive salary (P60,000-P75,000 monthly), work-from-home flexibility, comprehensive benefits including medical, dental, and life insurance, paid leave, and career growth opportunities. The schedule is Monday-Friday, 7 AM to 4 PM PHT, with after-hours on-call support required. Apply now and become part of an awesome team!

Requirements

• Working experience with Office 365 Administration
• Vmware administration
• Windows Server administration
• Solid experience in Networking and Firewall technologies
• 3 years + experience with N-able/Solarwinds or similar monitoring tools

Responsibilities

• Provide 2nd level technical infrastructure support within our agreed SLA agreements
• Adhere to Incident, Security, Problem and Change Management processes as per company/customer standards (ITIL Framework)
• Create and maintain technical documentation for company’s customer environments
• Providing escalated support from Level 1 (escalated end user / L1 support)
• Create knowledgebase articles and process documents
• To provide after-hours on-call/weekend assistance and/or escalation

Preferred Qualifications

• Experience with Fortigate firewall
• Microsoft Certifications

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities