L2 Electrotechnical Support Engineer

Summary

Join our team as L2 Electrotechnical Support Engineer and thrive in a multicultural and multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Provide exceptional technical support via calls and emails, assuming ownership of technical issues and resolving support inquiries of varying complexity. Gather necessary technical information to resolve complex cases and process customer inquiries, providing solutions and resolutions. Maintain working knowledge of client products and services and support on-site activities. Manage and maintain updated records of failures, maintenance activities, and bugs. Enjoy a flexible schedule, good bonuses for referring friends, paid intensive training and probation, and a work-life balance.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• 3–5 years of prior experience in technical support, field service or related technical role
• Strong knowledge of basic electrical concepts (Amps, Voltts, Watts, load balancing) is a must
• Experience communicating with electricians, contractors or technically-minded customers
• Familiarity with construction plans or wiring schematics
• Experience with Google Workspace, Help Scout (or similar ticketing system)
• Experience with Pipeline Deals CRM and QuickBooks
• Excellent interpersonal skills

Responsibilities

• Provide exceptional technical support via calls, and emails
• Assume ownership of technical issues
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
• Maintain working knowledge of our client’s products and services
• Support on-site activities for both technicians, customers, and subcontractors
• Manage and maintain updated records of failures, maintenance activities, and bugs

Preferred Qualifications

Strong troubleshooting and problem-solving skills, attention to detail

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development