Systems Engineering Manager

Summary

Join DeepHealth as a Systems Engineer Manager and lead our Enterprise Imaging and Population Health portfolio. Provide strategic direction and operational excellence to Systems Engineering teams, ensuring world-class client support and seamless integration of innovative solutions. Lead and mentor teams, fostering collaboration and continuous learning. Design and execute strategic plans for technical service delivery, setting ambitious goals and monitoring progress. Proactively engage with project managers to understand client needs and build strong relationships. Implement and refine service procedures to enhance efficiency and quality, while maintaining regulatory compliance for medical devices. This role requires proven experience in service management within medical imaging or healthcare, strong leadership and communication skills, and a deep understanding of radiology and related technologies.

Requirements

• Proven experience in Service Management in Medical Imaging or healthcare business
• Knowledge and understanding of Radiology, including; experience implementing and supporting RIS, PACS, as well as DICOM and HL7 device integrations
• Strong knowledge of service procedures and practices
• Excellent leadership and managerial skills
• Excellent communication and interpersonal skills
• Ability to handle and resolve conflicts (internally and externally) effectively
• Strong problem-solving abilities and attention to detail
• Proven ability to drive the service process and adjust requirements as needed
• Proven ability to articulate the distinct aspects of services and products
• Quick decision-making and problem-solving skills
• Understanding of regulatory compliance of medical devices, including FDA, State or local authorities
• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA
• Follows OSHA regulations, RadNet and site protocols, policies and procedures
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times
• Practices universal safety precautions
• Promotes good public relations on the phone and in person
• Adapts and is willing to learn new tasks, methods, and systems
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines
• Consistently adheres to the time management policies and procedures
• Completes job responsibilities in a quality and timely manner

Responsibilities

• Team Leadership & Development: Provide visionary leadership and mentorship to Systems Engineering teams, fostering a culture of excellence, collaboration, and continuous learning. Oversee daily operations, manage scheduling, conduct performance evaluations, and provide guidance to ensure optimal team performance
• Strategic Service Delivery: Design, develop, and execute strategic plans for the delivery of technical services and toolchains across our Enterprise Imaging and AI product suite. This includes setting ambitious service goals, monitoring progress, and communicating effectively with Service and Installation Leads
• Customer Experience & Relationship Management: Engage proactively with Professional Services Project Managers during installation efforts to deeply understand customer business objectives and needs, fostering strong, lasting client relationships
• Quality & Operational Excellence: Implement and continuously refine service procedures and systems to enhance delivery efficiency and quality. Regularly evaluate key metrics to gauge customer service quality, identifying areas for improvement and ensuring consistently high service standards
• Regulatory Compliance: Maintain an understanding of regulatory compliance for medical devices, including FDA, ensuring all service activities adhere to required standards

Benefits

Remote. This position requires domestic / international travel up to 10%