Talent Success Manager

Summary

Join Pearl Talent as a Talent Success Manager and champion the success of remote talent placed in startups. This remote, full-time independent contractor role (LATAM or PH based) involves managing a team of 8, ensuring high performance and zero churn. You will build and maintain upskilling programs, manage performance KPIs, facilitate onboarding, and track talent progress. The ideal candidate possesses 3-5 years of experience in talent success or related fields, strong communication and analytical skills, and proficiency in various tools. Pearl offers profit share, unlimited PTO, health benefits, and a fully remote work environment.

Requirements

• 3-5 years in talent success, talent development, learning and development, or related roles
• Strategic thinker with strong analytical, organizational, and project management abilities
• Exceptional communication and interpersonal skills, capable of building strong relationships and influencing effectively
• Proficient in tools such as Microsoft Office, Google Workspace, Notion, Slack, Zoom, and CRMs like ClickUp
• Proven experience in recruitment, coaching, and designing and delivering learning and development programs
• Skilled in creating scalable resources, facilitating training sessions, and implementing up-skilling strategies for teams
• Adept at thriving in fast-paced, dynamic environments and managing shifting priorities with flexibility

Responsibilities

• Be the champion and own a strong relationship with each talent in your book — assuring they are driven, packed with resources, and armed to be successful
• Run all talent touches once they are chosen by clients
• Build and maintain up-skilling programs—tailored to individual and client needs
• Manage their areas of responsibilities as well as KPI’s to track their performance
• Facilitate and lead talent onboarding bootcamp and trainings
• Track PTO days and talent attendance issues
• Respond to all talent questions and messages on the same day
• Document all talent communications, NPS scores, risk levels, and development plans in our systems
• Escalate issues or red flags proactively
• Capture talent referrals and opportunities to provide more talent to the clients
• Talents are thriving 9 NPS or on a path to improvement
• No talent stays in yellow or red for more than 2 consecutive weeks
• 100% attendance rate of talent to all coaching calls
• 80% of talent enrolled in upskilling at any given time
• 7 talent-driven referrals per month
• 1 opportunity to grow client team identified per month

Preferred Qualifications

• Experience in recruitment, outsourcing, or related industries
• Familiarity with learning platforms and coaching tools
• Strong coaching skills, with the ability to guide and develop individuals to reach their full potential

Benefits

• Profit share based on Performance
• Unlimited PTO
• Health Benefit
• Fully WFH, forever
• Annual team retreat