Talent Success Manager

Summary

Join Pearl Talent as a Talent Success Manager and contribute to connecting top talent with high-growth companies. This remote, entry-level role in the Philippines blends responsibilities of a Talent Success Manager and Account Manager Coordinator. You will drive candidate engagement, client satisfaction, and operational excellence by overseeing candidate upskilling, community management, and client account support. The position requires strong communication, analytical, and project management skills, along with experience in client success or related fields. Pearl offers a competitive salary, remote work flexibility, generous PTO, health coverage, mentorship, and professional development opportunities.

Requirements

• 2-3 years in client success, account management, talent development, or related roles
• Be a strategic thinker with strong analytical, organizational, and project management abilities
• Possess exceptional communication and interpersonal skills with the ability to influence and build rapport
• Be proficient in Microsoft Office, Google Workspace, Notion, Slack, Zoom, and CRMs like ClickUp
• Have a proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Responsibilities

• Develop and implement strategies to up-skill candidates, ensuring they are well-equipped with best practices for their roles
• Create scalable resources like online courses, guides, and tutorials for candidate learning and development
• Manage the candidate community to foster engagement, collaboration, and networking opportunities
• Research trends and best practices in up-skilling and coaching to enhance candidate programs
• Build and maintain strong client relationships, serving as their primary point of contact
• Understand client goals and challenges, providing tailored solutions to enhance satisfaction
• Provide guidance on team management based on client-specific needs to ensure successful placements
• Identify opportunities for upselling or cross-selling recruitment services to existing clients
• Collaborate with sales and recruitment teams to drive account growth
• Evaluate and optimize processes for candidate and client management, streamlining workflows for efficiency
• Coordinate timelines, allocate resources, and manage project milestones to ensure successful outcomes
• Create and maintain reports on client success metrics, feedback, and candidate development
• Organize webinars and other events focused on candidate and client education
• Engage with the candidate and client community, gathering feedback to refine programs and services
• Act as a liaison between candidates, clients, and internal teams to address and resolve issues
• Ensure timely, satisfactory resolutions to maintain high levels of satisfaction
• Familiarize yourself with company tools, systems, and workflows
• Conduct research on up-skilling and coaching trends to inform future strategies
• Begin developing resource outlines and templates for candidate learning
• Introduce yourself to the candidate community, gather feedback, and identify areas for improvement
• Collaborate with the Client Success and Recruitment teams to align goals and processes

Preferred Qualifications

• Have a background in recruitment or outsourcing industries
• Have familiarity with learning platforms

Benefits

• Competitive Salary: Up to PHP 75,000 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance