Partner Success Manager

Summary

Join Opendoor as a Partnership Success Manager and cultivate nationwide partnerships, focusing on agents. You will develop strategic business initiatives, address partner challenges using Opendoor products, and collaborate with senior leadership. This role demands regular performance management meetings, troubleshooting complex transactions, delivering exceptional partner service, and developing innovative growth strategies. The position requires a minimum of 5 years of mid-level account management experience or equivalent, a demonstrated understanding of repeat relationships, and proficiency in presenting complex data. Real estate experience is also required. The work schedule is typically Monday through Friday, with occasional evening and weekend communication.

Requirements

• Minimum of 5 years of mid-level account management experience, or equivalent background in complex sales, or 1 plus years of people management
• Demonstrated understanding of the importance of repeat relationships and the ability to articulate qualitative and quantitative business tradeoffs
• Proficiency in presenting complex data and analysis to senior leadership, both internally and externally
• Strong independent problem-solving abilities
• Real Estate Experience

Responsibilities

• Develop and maintain a comprehensive understanding of all Opendoor partnership offerings, including Agent Access, Agent Lead Offer, List with Opendoor, Seller Denials, External Listings, Builder, Brookdale, and future partnerships, as well as the operational processes associated with these offerings
• Serve as a subject matter expert on internal processes for Opendoor partnership offerings, proactively identify areas for process improvement, and drive the implementation of these improvements
• Foster strong partner relationships through regular reporting and communication
• Establish and enforce performance management metrics for all partners across all partnership offerings
• Collaborate with Leadership to develop scalable agent performance management strategies and tactics to improve conversion rates
• Work cross-functionally with marketing, pricing, and operations leadership to identify and implement innovative approaches to deepen Opendoor partnerships
• Engage with senior internal and external leaders to analyze partnerships, identify gaps, and pursue growth opportunities
• Expand and maintain existing partnerships within the assigned territory
• Lead presentations to large groups of external partners, discussing performance, partnership benefits, and utilization
• Independently manage and resolve complex transactional and seller issues
• Educate and update partner agents on utilizing Opendoor as a tool to enhance their business
• Utilize business acumen to analyze and present the health of partnerships to senior leadership

Preferred Qualifications

Current Active Real Estate License

Benefits

• Paid time off
• 12 paid holidays per year
• Medical/dental/vision insurance
• Basic life insurance
• 401(k)