Teaching Assistant, Cloud Support Specialist

Summary

Join Correlation One as a part-time, contract Cloud Support Specialist instructor for a 40-week program starting February 2025. This fully remote role involves teaching approximately 30 learners in virtual sessions twice a week for 3 hours each. Additional responsibilities include providing office hours, asynchronous support, grading assignments, and contributing to course improvement. The ideal candidate possesses 3-5 years of experience in cloud support or related fields, strong communication skills, and relevant certifications. The position requires flexibility, empathy, and a passion for working with diverse learners. Compensation is location-specific and considers experience and skills.

Requirements

• 3-5 years of professional work experience in Cloud Support, Cloud Engineering, Software Engineering, Networking, DevOps, etc
• A desire to support students in expanding their careers in technical roles
• Empathy, flexibility, patience; passion for working with diverse learners who are new to content
• Outstanding team and people management skills; exemplary written and verbal communication skills
• Ability and willingness to understand and use new learning and content management systems
• Certification in AWS Cloud Practitioner, Comp TIA Network+, and Comp TIA Linux+

Responsibilities

• Attend all LIVE lectures and provide support for the training program
• Provide one hour of “Drop - In Office Hours/Review Session” per week
• Attend the TA Weekly Meeting (30 min each week)
• Be available for 1:1 office hour requests with assigned learners based on availability
• Complete grading of Fellow’s deliverables (2 hours each week)
• Work with fellow instructors and the Correlation One team on ways to improve learner experience
• Monitor your Slack channel to answer Learners’ questions
• Review the materials for the week so you are prepared to answer questions
• Contribute to course design improvement through thoughtful feedback to Correlation One team
• Participate in the weekly meeting (time TBD)
• Submit weekly write-ups summarizing the week’s accomplishments and challenges
• Monitor the Slack channels throughout the day to answer Fellows’ questions
• Hold live office hours during weekdays
• Monitor appropriate Slack channels and answer Learners’ questions
• Support Learners who are experiencing technical issues accessing training platform or materials
• Hold Individual Office Hours via Zoom weekly with Learners to assist in their Capstone Project

Preferred Qualifications

• Experience with Slack, Zoom, and Gmail
• Prior mentorship or teaching experience at any level