Team Lead

Summary

Join our team as a Team Lead and lead a dedicated group of Customer Service Ambassadors in a fully remote, globally distributed environment. You will coordinate daily activities, prioritize tasks, ensure KPI achievement, and foster team development through coaching and feedback. This role requires experience in a leadership position, ideally within the BPO sector, strong communication and leadership skills, and experience with KPI management and process optimization. We offer a permanent contract, flexible working hours, above-average compensation, paid training, and the necessary equipment. Work from anywhere with a dedicated workspace and fast internet. We welcome talented individuals from around the world to join our vibrant digital community.

Requirements

• Several years of experience in a leadership position, ideally as a team lead in the BPO world, preferably in a contact center
• Strong, ideally native, German language skills in spoken and written form, as well as advanced English skills
• Pronounced communication and leadership skills, as well as the ability to motivate and inspire a team
• Experience in handling KPIs and optimizing work processes
• Enjoyment and experience working in a 100% remote environment with a vibrant digital community

Responsibilities

• Lead an engaged team of Customer Service Ambassadors and support them in achieving outstanding performance
• Coordinate the daily activities of your team, set priorities, and ensure that all KPIs and service goals are met
• Promote the development and training of your team members through regular feedback and coaching
• Ensure high service quality by optimizing processes and striving for continuous improvement
• Work closely with other departments to ensure a seamless customer experience

Preferred Qualifications

Experience in handling KPIs and the optimization of work processes

Benefits

• Work where others vacation. Your office is where you want to live and work: Use our technologically advanced "work from anywhere" solution if you have a dedicated workspace and a fast internet connection
• We provide you with the necessary equipment for your daily work to ensure the best possible service for our customers at your workplace
• You will receive several weeks of paid training and supervised onboarding before you start your work
• Insecure times require secure solutions: With us, you receive a permanent employment contract
• Maximum flexibility with full security: Decide for yourself when and how long you want to work, and receive above-average compensation for it
• From the application interview to telephone interviews to onboarding – everything happens virtually with us
• Support, fun and much more – through our unique community approach!