Team Lead

Summary

Join Housecall Pro as a Team Lead, Website Onboarding and lead a small team, providing daily support while maintaining individual contributor responsibilities. You will own the QA process, oversee support for contractors, and handle customer inquiries. Collaborate with stakeholders to improve processes, run team meetings, and support new hire training. You'll also assist in creating templated customer websites and troubleshoot issues. This role requires 1+ year experience in administrative work, 1+ year management experience, and 1+ year experience creating websites using various software. The ideal candidate will possess strong leadership, organizational, and communication skills.

Requirements

• 1+ year experience in administrative work or data input
• 1+ years of management experience
• 1+ year experience in creating websites using web design software such as Duda, WordPress, GoDaddy, Squarespace, Canva

Responsibilities

• Lead a small team of representatives, providing day-to-day leadership and support, while maintaining individual contributor responsibilities
• Own the QA process to score and coach team members through their site builds
• Oversee support, ensuring that contractors have the guidance they need to address customer issues
• Complete phone outreach as necessary to assist with customer inquiries or problem resolution
• Collaborate with stakeholders to improve internal policy and procedures
• Organize and run team meetings and standups where needed
• Communicate effectively with customers via phone, text, and email
• Support new hire training and educate on Website workflows
• Stay up to date on sales and success process, product changes, updates and new releases
• Assist in creation of templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand
• Troubleshoot issues that arise during the website build process; sizing, padding, widgets

Preferred Qualifications

• Ability to lead a team through the process of managing pipelines, building websites and owning communication with our Pros
• Identify key areas of opportunity for each team member, provide feedback, and support
• Strong organizational skills with the ability to manage and prioritize multiple activities/initiatives and meet deadlines
• Proven track record of meeting and exceeding goals based on retention of new hires
• Salesforce and website building a plus

Benefits

• $14,025 - $16,500 USD annually
• Full time contract role