Team Lead

Summary

Join Momentus Technologies as a Professional Services Team Lead and lead a team delivering high-quality customer engagements across North and South America. You will drive customer satisfaction and time-to-value, working cross-functionally and coaching team members in a high-growth SaaS environment. Responsibilities include overseeing active projects, partnering with other teams, supporting sales efforts, resolving escalations, ensuring team performance, and mentoring team members. The ideal candidate has 3+ years of experience in professional services or implementation within a SaaS organization, proven experience as a billable resource, strong customer relationship skills, and a background in software implementation or delivery project management. Momentus offers a comprehensive benefits package including paid time off, professional development opportunities, event tickets, a CEO Impact Award, flexible work arrangements, and various recognition rewards.

Requirements

• 3+ years of experience in a professional services or implementation team within a SaaS organization
• Proven experience as a billable resource with utilization targets
• Strong customer relationship skills and comfort interacting with both technical and non-technical stakeholders
• Background in software implementation or delivery project management
• Solid understanding of SaaS consulting models and key delivery metrics (e.g., utilization, margin, backlog)
• Proficiency with systems such as CRM, PSA, ERP, or Order Management tools
• Experience thriving in a fast-paced, high-growth environment
• Strong change management skills and the ability to drive adoption of new processes and tools

Responsibilities

• Lead a team to deliver efficient and impactful implementation services that meet or exceed customer expectations
• Ensure adherence to best practices and identify areas to improve delivery methodologies and tools
• Oversee the health of all active AMER services projects—planning, tasking, risk management, and quality control
• Partner cross-functionally with Sales, Support, Product, and Cloud Ops to deliver best-in-class customer solutions
• Support services sales efforts including SOW creation, scoping, estimating, and client negotiations
• Own and resolve delivery-related escalations with a focus on customer success
• Ensure the team meets utilization, customer satisfaction, and financial performance targets
• Coach and mentor team members, setting clear performance expectations and fostering a culture of continuous feedback
• Contribute to team capacity planning and department OKRs and strategic initiatives

Benefits

• Paid Time Off: Take 30 days to rest, recharge, and enjoy local company holidays
• Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career
• Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections
• CEO Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes as a token of appreciation for their commitment
• No Dress Code: We value your individuality. Come as you are - because we know you're smart enough to choose what to wear
• Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever
• Flexible Career: We believe in work that works for you. Get the job done where You work best. It's about winning at life by loving your job
• Your Voice Matters 💬: We believe in open communication and support your growth through annual reviews, department meetings, and personal 1-on-1's. We value your input and are committed to creating a feedback-rich culture where your ideas and contributions are celebrated
• Tailored Onboarding for You: From day one, we provide individualized onboarding for every new member of our team. We recognize that everyone is unique, and we're here to ensure your transition into our company is seamless and tailored to your needs
• Personal Growth Matters: We're passionate about your growth! We offer both internal and external development opportunities, ensuring you have the tools and resources to climb the ladder of success. Your journey with us is not just a job; it's a path to continuous improvement and achievement