Team Lead, Funding Quality Assurance

Summary

Join First Help Financial (FHF), a fast-growing company providing auto loans, as a Team Lead, Funding Quality Assurance! This remote position offers the chance to lead a QA team, ensuring accurate audits and meeting KPIs. You will monitor audit quality, handle disputes, refine audit procedures, provide coaching, and document results. FHF boasts a diverse and supportive culture with excellent benefits. The role requires 2+ years of experience in funding originations with QA duties and comprehensive expertise in FHF audit guidelines. Travel and participation in company events are required. This is an opportunity for career growth within a rapidly expanding company.

Requirements

• 2+ years of experience within funding originations at FHF which include QA duties or quality control history in a call center, the mortgage industry, or similar environment
• Comprehensive expertise in FHF audit guidelines and procedures
• Travel at least twice per year for company training is required
• Participate in company office weeks to engage with Quality Assurance associates and promote a collaborative team environment
• Strong leaderships skills and interpersonal skills
• Loan documentation review experience within a Loan Operations environment preferably in a lead/manager role
• Must be well organized to keep records on employee performances that are easily accessible, especially for Mid-Year/End-of-Year reviews
• Strong analytical and organizational skills with great attention to detail
• Strong verbal and written communication skills
• Strong organizational, analytical, and problem-solving skills
• Ability to multitask in a fast-paced environment

Responsibilities

• Leads QA team associates by ensuring team executes daily audits accurately and precisely
• Monitors individual audit quality by conducting monthly reviews of completed audits performed by team members
• Utilizes analytical data to ensure the Quality Assurance team meets monthly Key Performance Indicators (KPIs) and metrics, including audit goals, efficiency, and quality standards
• Handles escalated deal return rate disputes by funders ensuring audit was performed following system integrity and audit parameters
• Evaluates, tests, and refines audit procedures within established parameters to ensure fairness and regulatory compliance, including updating and maintaining audit parameters as processes and procedures evolve
• Provides coaching and training to Quality Assurance Associates to foster their professional development and enhance team performance
• Documents return audit results to allow us to improve areas of deficiency (areas of improvement)
• Details and monitor DRR (Deal Return Rate) metrics to track the progress and outcomes of the funding process working together with associate managers to improve funding overall performance

Preferred Qualifications

Possesses a working knowledge of loan origination documents within the auto industry preferred

Benefits

Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us