Neolytix is hiring a
Team Lead (Healthcare Account)

Summary

The job is a full-time Team Leader position at Neolytix, a boutique Consulting and Management Services Organization. The role involves leading a team, managing workflow, tracking metrics, developing processes, participating in new projects, resolving personnel problems, and identifying trends within the portfolio to aid collections.

Requirements

• Internet speed of 30MBPS or higher
• I5 or higher processor/Mac 2020 or later
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area
• Backups in case of power or Telco interruptions
• Good headset and webcam

Responsibilities

• Lead a team of Customer Service Professionals
• Respond to clients on any process related queries and manage 1st level escalations
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s
• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc
• Develop processes to improve productivity and quality of the team
• Participate in the new pilots projects & work towards proper transition of knowledge to team
• Work with managers to resolve any personnel problems or conflicts that may arise in the team
• In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement
• Identify trends within the portfolio to aid collections and improve the productivity

Benefits

• Company events
• Health insurance
• Opportunities for promotion
• Work from home